When you create a new tour, you’ll receive 20 complimentary credits: 10 when you start the tour and 10 more once you publish. These credits are are named “Feedback” credits on your dashboard. You can use these to test your tour and for promotional vouchers and help you get your first ratings and reviews.
You can create vouchers to share with your friends and family, who can try your tour for free and leave a positive rating and review. You can also share these vouchers with an existing audience if you have professional social media accounts, a mailing list, a podcast, or some other suitable distribution channel.
What are voucher codes and credits?
- Voucher codes are 8-character alphanumeric codes (like 1SAMPLE2). When someone enters a voucher code, they can download your tour directly in the app. Voucher codes also come in the form of links, which can be used to redeem the tour on the web.
- Each credit is valid for a single download of your tour. Every time someone uses a voucher code to download your tour, one credit is deducted from your balance. When you run out of credits, you can purchase additional credits on your publisher dashboard here.
How to create voucher codes #
To create a voucher code, go to your voucher dashboard, scroll down to the section called Issue Vouchers and select:
- The name of the tour your new voucher can be used to redeem
- The number of unique codes you want to create (one is the easiest)
- How many possible downloads you’d like each code to allow
You can edit the voucher code later, under Your Vouchers, and you can also adjust how many downloads you’ve allocated to each voucher code – or delete unused vouchers completely.
When you click on the Create Vouchers button, the number of vouchers issued will update immediately, and the vouchers should appear in the list below, in the section called Your Vouchers. You can then track how many people have used the free vouchers and follow up with those who haven’t done or reviewed the tour yet. Only once someone has downloaded your tour using the voucher code, will it be deducted from your credit balance.
Download instructions #
Once you’ve issued the voucher, share the following download instructions with them. Replace 1SAMPLE2 with the unique voucher code you’ve generated.
Your code is: 1SAMPLE2
Please follow these instructions to redeem the tour in the app.
DOWNLOAD INSTRUCTIONS:
1. Install VoiceMap from the Apple App Store or Google Play
2. Create an account
3. Select Tour Codes from the menu, then select Enter Codes
4. Enter the code 1SAMPLE2 then select Download Now
For technical support and other queries, they’re welcome to email us at [email protected]
The importance of ratings and reviews #
Ratings are becoming more important than ever before. As we introduce new features and our new explore screen, it’ll be easier for customers to sort tours by ratings. We’ll also display lists like Best Selling Tours that display the top-rated tours in the app.
Potential customers look at ratings and reviews when they’re making a decision on whether to download a tour or not, making authentic reviews important. Encourage the people who you give your free vouchers to actually do the tour, and to both rate it and leave a comment afterwards. This is also an excellent opportunity to get feedback, particularly on whether everybody found it easy to follow your tour’s directions. If some of them didn’t, talk to you editor about adjusting the map or even making minor changes to the tour’s audio.
Vouchers can be redeemed using the apps or a web browser, but the steps involved are slightly different in each case. You’ll find instructions on how to redeem tours using voucher codes here. We recommend in-app redemption most of the time because there are fewer steps involved from the moment the user receives the code to actually going out and doing the tour.