Using voucher codes

The voucher dashboard #

A screenshot of the VoiceMap voucher dashboard

Managing tour codes #

You’ll find a list of all the voucher codes associated with your tours at This list also shows you how many copies can redeemed using a particular code, as well as how many have already been redeemed. A code might be valid for ten copies of a tour, in which case you’d see the number 10 under Quantity, but only two of those might have redeemed so far – and this is the number you’d see under Redeemed, in the next column over.

You can sort the list by both Quantity and Redeemed. You can also sort it alphabetically, by both the voucher code and the tour name, and by when the code was created. This is also where you delete unused codes.

You can also export this list as a CSV if you’re working with a large number of codes or you need to give the list to a third party. (CSV files are compatible with Microsoft Excel and Google Sheets.)

Issuing new codes #

Above the list of codes, you’ll find a tool you can use to issue new vouchers using credits. For the moment, you can only issue unique codes, valid for one copy per code. If you’d like a voucher valid for more than one copy of a particular tour, please speak to your editor, or send an email to [email protected] (We’re working on an update to this dashboard that will make it much more flexible.)

One credit is valid for one copy of your tour. You can buy credits on the Basic Plan for $0.89 each. The Pro Plan includes 1,000 credits and the Premium Plan includes 5,000. You’ll also need to speak to your editor or send an email to [email protected] if you’d like to buy credits. (A self-service option will be rolled out with the dashboard update.)

When you delete an unused code, the credits linked to it are returned to your account, and you can use them to issue new codes.

Instructions for redeeming tours with voucher codes #

When you provide a listener with a tour code, you also need to provide them with instructions to redeem that code.

We recommend giving instructions for redemption in the VoiceMap mobile apps – unless you specifically intend for the tours to be played using the interface at, that is, in which case you can use the urls at the far right of the voucher code list.

The basic instructions for redemption through the VoiceMap mobile apps normally look something like this:

1. Install VoiceMap from the Apple App Store or Google Play
2. Create an account
3. Select Tour Codes from the menu, then select Enter Codes
4. Enter the code 1SAMPLE2 then select Download Now

This is often enough, but over time – and tens of thousands of redemptions – we’ve expanded these instructions to include more detail, and we now recommend something like the following:

If this is your first VoiceMap tour, please take a moment to read the important notes below
1. Install the VoiceMap mobile app. (Just search the Apple App Store or Google Play for it.)
2. Create an account
3. Select Tour Codes from the menu, then select Enter Codes
4. Enter the code below then select Download Now

[FOR UNIQUE CODES, VALID FOR 1 COPY PER CODE] This code can be used to redeem one copy of the tour. Codes are not case sensitive.

[FOR CODES VALID FOR MULTIPLE COPIES] This code can be used by every member of your party. If you have booked for three people, for example, three people can download this tour using the same code. Codes are not case sensitive.

β€’ You can download the tour at any time, before or after your booking date. It’s best to download the tour before you set off for the starting point.
β€’ When the download completes, you’ll see a screen with a photo of the starting point and directions to it. The red start button will become active when you are at the starting point.
β€’ This tour follows a set route and includes turn-by-turn directions. It works best if you start it in the right place and follow the directions from one location to the next.
β€’ The download should only take a few minutes to complete. If it takes longer, please cancel the download, go to Account, select Purchased and download the tour from there.
β€’ Remember to bring your own headphones, unless you have booked a driving tour.

For technical support and other queries, please email [email protected]

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